Thank you for shopping at PlattWellness / Metabolic Solutions, Inc. Inc. If you are not entirely satisfied with your purchase, we are here to help.

Delivery Information for Direct Orders

For orders made on this website or through our Customer Service department via phone.

We can send your order to any country in the world. All our items are professionally packed for safe international delivery. This usually takes between 4 and 15 working days depending on the delivery service in the destination country.

Once your order is shipped, we are not able to cancel your order.

We normally ship our products within two business days unless specified otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

Our shipping & handling rates are based on the weight of the total order. Products which may exceed the size or weight restrictions may require a special quote which will be calculated and e-mailed to you.

Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country are at your cost.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned in the case of an incorrect address.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unopened and you must include the receipt.

Refunds

Once we receive your item, we will notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. There will be a 25% restocking fee on all returned items.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

 

Privacy Policy

You can access and browse this Website without disclosing your personal information and we only collect personal data that you choose to provide. Using your data, we may contact you for legitimate business purposes, offering webinar classes, or announcing new information concerning the Platt Protocol. In this case, your information is kept confidential and only used by us for these purposes. We will not sell, transfer, or distribute your personally identifiable information to third parties.

To evaluate our Site’s usage and effectiveness, we may track the Internet domain address from which you and other users visit us and analyze this data for trends and statistics, but you will remain anonymous unless you voluntarily provide personally identifiable information (the phrase ‘personally identifiable information’ means any information by which you can be identified, such as your name, address, telephone number, etc.). Information that is not personal or is not associated with any personally identifiable data, such as general, non-identifiable questions, comments, ideas and suggestions, is not considered confidential, and we can disclose and use it for any purpose without any obligation to you.

Access to the personal data we may hold about you

The only way we will be able to obtain personally identifiable information is if you provide it to us.  In this case the information is kept confidential and only used by us for the purposes described above.

If you provide your personally-identifiable information to us, then later decide that you want us to delete that personally-identifiable information, contact us an questions@plattwellness.com asking that we delete all personally identifiable information about you.  Within 10 business days after we receive your request, we will either delete all personally-identifiable information about you or (if we cannot locate your personally-identifiable information) contact you for further information to be certain that we are deleting the correct information.

 

LICENSE AND SITE ACCESS

Access to the Metabolic Solutions, Inc. website is granted only for the purposes of accessing the services provided. Under no circumstances may any individual alter any part of the website or try to access it other than through a web browser for the purposes of obtaining information or purchasing product. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere else using frames or other html manipulation process unless written permission has been granted by Metabolic Solutions, Inc. This includes logos, trademarks, or registrations.

 

PRIVACY STATEMENT

Purchasing from Metabolic Solutions, Inc.

This website is the official Metabolic Solutions, Inc. website. Please purchase Metabolic Solutions, Inc. products from this website or only authorized dealers or agents.

 

SECURITY & PRIVACY

Shopping online at Metabolic Solutions, Inc. is extremely secure as 2,048 bit encryption for all our credit card transactions. This level of security is the same as you would use for online banking. See our ‘Privacy Policy’ for our privacy policy.

 

LIMITATION OF LIABILITY

Under no circumstance, including, but not limited to negligence, shall Metabolic Solutions, Inc. be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to loss of data or profit arising out of the use, or the inability to use the materials on this site. If your use of materials from this site results in the need for servicing or repair or correction of equipment or data, you assume the costs thereof.